🔄 Return & Refund Policy | Prime Droop Store

👋 Overview

At Prime Droop Store, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which clothing items may be returned or refunded.

📅 1. Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery
• Clothing must be unused, unworn, unwashed, and in original condition
• All original tags and packaging must be intact
• Proof of purchase (order number or receipt) is required

🚫 2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Underwear, socks, or intimate apparel
• Sale or clearance items
• Items damaged due to misuse or improper care

🔄 3. Exchange Policy

If you need a different size or color, we offer exchanges subject to stock availability. Customers are responsible for return shipping costs unless the item is defective.

💰 4. Refunds

Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be issued to your original payment method within 5–10 business days.

📦 5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item received.

⚠️ 6. Damaged or Incorrect Items

If you receive a damaged or incorrect clothing item, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

📧 7. How to Start a Return

To initiate a return, please contact us with your order number:

Email: support@primedroop.store